Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using our Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Platform. You must be at least 18 years old to use the Platform, or have the consent of a legal guardian.

2. User Roles & Accounts

Hayya facilitates connections between three distinct types of users:

• Customers: Users who place orders for food, groceries, or errands.
• Vendors: Independent restaurants and stores that prepare and provide the goods.
• Riders: Independent contractors who provide delivery services. Hayya is not an employer of Riders and assumes no liability for their actions or conduct.

You must provide accurate, current, and complete information when creating an account. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Ordering, Delivery & Vendors

Hayya acts as an intermediary. When a Customer places an order, the contract for the supply and purchase of goods is strictly between the Customer and the Vendor. Vendors are independently responsible for the quality, safety, and preparation of their goods. Hayya is strictly a technology platform and assumes absolutely no liability for food quality, food poisoning, severe allergic reactions, or any health and safety incidents related to Vendor products. Delivery times provided are estimates only and are not guaranteed. We are not liable for any delays or failures in delivery caused by factors outside our reasonable control.

4. Payments, Fees & Refunds

Customers agree to pay all charges associated with their orders, including the cost of goods, delivery fees, and any applicable taxes. Payments are processed securely via third-party payment gateways. Refunds and order cancellations are handled in accordance with our specific cancellation policy and the respective Vendor's policies. To be eligible for any refund regarding missing items, incorrect orders, or food condition, Customers must report the issue to Hayya Support within 2 hours of the delivery time. LenilabsX Limited reserves the right to modify our fee structure at any time.

5. Vendor & Rider Payout Policy

We strive to ensure our partners are compensated fairly and transparently:

• Vendor Payouts: Vendors receive 100% of the subtotal of every delivered order (the exact menu item prices). Hayya currently takes a 0% commission on vendor sales.
• Rider Payouts: Riders are paid a fixed flat fee for every successfully delivered order. The current flat fee is displayed in the Rider Dashboard.
• Platform Revenue: Hayya retains the customer service fees and the remaining delivery fee margins to cover platform operations.
• Settlement Schedule: Earnings are available for payout on Mondays, Wednesdays, and Fridays by 3:00 PM. Weekend earnings will cross over and be settled on the following Monday. Balances are remitted directly to the partner's registered bank account.

6. Acceptable Use & Conduct

You agree to use the Platform only for lawful purposes. You must treat Vendors, Riders, and Hayya support staff with respect. Harassment, abuse, discriminatory behavior, fraud, or misuse of the Platform will result in immediate account termination and potential legal action. You may not attempt to reverse engineer, scrape, or otherwise interfere with the normal operation of the Platform.

7. Privacy & Data Consent

Your privacy is important to us. By using the Platform, you explicitly consent to the collection, use, processing, and disclosure of your personal data by LenilabsX Limited as described in our Privacy Policy, in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.

8. Disclaimers & Limitation of Liability

The Platform is provided on an "as is" and "as available" basis without any warranties of any kind. LenilabsX Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Platform. We do not guarantee that the Platform will be error-free or uninterrupted.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Nigeria.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting a notice on the Platform or sending an email. Your continued use of the Platform after such modifications constitutes your acceptance of the revised Terms.